I’m Not Receiving Emails or Invoices From ScreenCloud, How Can I Fix This?

by Santino

This article will go through how to troubleshoot not receiving emails from the ScreenCloud, which includes the following types of communication from our team:

  • Support emails to troubleshoot or help with questions
  • Billing correspondence and updates
  • Automatic invoices sent to you when a payment is processed
  • User and team invite requests

It's common that these emails can miss your inbox or filter out to hidden areas of your email due to a few reasons reviewed throughout the following sections below.


Table of contents:

1. Verify your email address with ScreenCloud

2. Check for email filters

3. Company firewalls and email restrictions


1. Verify your email address with ScreenCloud

Double-check if the email address you're looking through for correspondence from ScreenCloud is connected to an account. You can do this by logging into your account and visiting studio.screencloud.com/account. From here, you can verify the email listed under "Email Preferences".

If are using the legacy version Signage, please go to signage.screen.cloud/account/general instead, where you can verify the email listed next to "Owner".

You can learn more about changing or managing your account email address for ScreenCloud by clicking here.

Additionally, you can also reach out to support@screencloud.com to verify the email address you're not receiving ScreenCloud emails from.


2. Check for email filters

Emails from ScreenCloud can become filtered into your junk and spam email folders. This is common if your email has restrictive filters that block unknown recipients or you're using a company/work email with pre-set restrictions from email domains that are flagged as external spam from your workspace.

We recommend checking your email settings for any filters active that are defaulting messages from the following email domains to your junk/spam folders. If you need assistance, we also recommend connecting with the network or email administrator within your organization to help further:

  • support@screencloud.com
  • support@screencloud.io
  • support@screen.cloud


3. Company firewalls and network restrictions

If you're using a company based email with firewall and network restrictions that block external communications from third-party services, this can also cause emails to not be received. This can also cause emails to not even be filtered into your junk/spam folder, instead, these type of secure restrictions will limit the emails from making it into any area of your email.

Your workspace can have network/email restrictions that filter emails out through a firewall that stops external domains or contacts from reaching you unless verified by your network or email administrator.

We recommend to please connect with this contact further in your organization for assistance. If you're having issues receiving emails from our domain, it is also likely that you could be having issues using the ScreenCloud website or services as well (e.g. apps not performing properly, blocked pages, issues loading pages on ScreenCloud, etc). We recommend, in this case, to check out ScreenCloud's domains and servers to whitelist. For the Signage version of this, please see here.


If you have any additional questions regarding emails from ScreenCloud, or any other questions or feedback about ScreenCloud, feel free to reach out to our support team at support@screencloud.com or give us a call at our toll-free support line at +18885575335.


Please sign in to leave a comment.