This article will go through what domains and servers to whitelist for your wireless network to access ScreenCloud.
If you have an active firewall on your wireless network or ethernet connection that secures a private network for your organization (i.e. universities, schools, enterprise businesses, etc.), you may experience trouble accessing areas of the ScreenCloud website or having your devices load ScreenCloud content.
For example, you might have experienced areas of your ScreenCloud account re-directing you to a page that informs you the website is blocked/restricted, or these pages will not load across multiple devices using the same network. You might also find that devices might have trouble pulling in content for social media or live-streaming apps, which would typically be blocked from browsing to on your private network.
Though, on an alternative network, you notice the ScreenCloud member area and apps load just fine. This helps indicate that whitelisting our domains and servers to work past your firewall can help resolve this challenge.
The lists below only apply if you have an account with Studio. If you are using the legacy version Signage (2015), please see here instead.
Table of Contents:
- Who can help whitelist these domains & servers?
- What are the domains & servers I need to whitelist?
- I have whitelisted everything, but I am still having trouble.
Who can help whitelist these domains & servers?
We recommend if you have a network administrator or I.T. (Information Technology) Department, to provide them with the list of domains in the following section and see if they are able to assist further with your network settings. Additionally, you can also add them yourself if you are a system admin for your network.
What are the domains & servers I need to whitelist?
Here is the full list of servers/domains you need to whitelist below. Please note, applications and third-party services that are integrated with ScreenCloud may require additional review for whitelisting on your network or firewall. Please click here to view a complete list of ScreenCloud's apps and service whitelist for reference.
If you have an account with the legacy version Signage (2015), please see here instead.
If you have any issues receiving or contacting our Support Team, please whitelist and approve the email firstname.lastname@example.org for your email or company firewall. The following services identified help host a number of services for the ScreenCloud product, such as APIs, integrations, Media Library managemement, static assets, error logging, applications, and more.
Whitelisting Primary Services: used for the most common domains to whitelist and approve past firewalls or internet security protection services to run ScreenCloud.
Whitelisting Apps: you can use the following list to whitelist any domains specific for applications or integrations if your firewall or internet security protection services block an app. Please note, whitelisting apps may not always be required and depends on the restrictions of your firewall services.
Digital Menu Board
Calendar for Google
Social Feeds for Facebook
Gallery For Instagram
Gallery For Instagram Business
logo.clearbit.com, it can generally be from any URL which Google pulls the RSS feed from*
Meet the Team
Page Likes for Facebook
Will need to add access to whichever site is being used for the configuration*
Microsoft Power Bi
https://logo.clearbit.com (to see logos for the chosen RSS feed)
Will need to whitelist the chosen News site or other RSS feed provided, e.g. *.bbci.co.uk
.slack-edge.com (e.g. https://avatars.slack-edge.com/2015-07- 20/7902978850_eac8fe93c4886d5462f0_original.jpg)
Social Feed For Facebook
Sports Live Scores
Whitelisting ScreenCloud Secure Dashboard from local network: Please see this article.
I have whitelisted everything, but I am still having trouble.
We recommend if you're still having trouble to reach out directly to our support team at email@example.com, we can step in to help further the best we can. If you are receiving any error messages or notice a specific challenge on your end, please forward over a screenshot as well to help us troubleshoot further.
If you have any additional questions on what domains and servers to whitelist for your wireless network to access ScreenCloud, or any other questions or feedback about ScreenCloud, feel free to reach out to our support team at firstname.lastname@example.org or give us a call at our toll-free support line at +18885575335.