This article will go through how to troubleshoot issues with using the drag and drop function while creating a playlist or folder in your Media Library while using ScreenCloud. You might come across an intermittent glitch where you're unable to drag and drop items into a playlist, but we've got you covered on how you can quickly resolve this.
Table of contents:
1. Use an alternative web browser
Google Chrome or Mozilla Firefox are recommended to use while browsing the ScreenCloud website. Internet Explorer, Microsoft Edge, and Safari are not recommended web browsers to use for ScreenCloud. If you're using Chrome or Firefox, continue to step 2 below.
These browsers are most optimized for the ScreenCloud website and provide you with the best experience and performance while using our digital signage software. Chrome and Firefox are also most recommended for an overall better browsing experience on other websites as well due to their native ecosystems and robust performance.
2. Clear your web browser cache
We recommend to try and troubleshoot your browser by clearing your cache for Google Chrome or Firefox. This glitch can occur because of stored cache on your browser, this should help do the trick.
3. Contact the support team
If you're still having a challenge after switching your web browser and clearing your cache, please reach out to our support team at email@example.com. Please provide us with the following information:
- ScreenCloud account email address
- Web browser information from https://whatsmybrowser.com
- Verify if you've cleared your web browser cache
- Send us a brief screen recording of your challenge if you're able to
If you have any additional questions on using drag and drop to create playlists or folders in your Media Library, or any other questions or feedback about ScreenCloud, feel free to reach out to our support team at firstname.lastname@example.org or give us a call at our toll-free support line at +18885575335.