I Can’t Drag and Drop Any Content in a Playlist or Media Library, How Do I Fix This?

by Santino

This article will go through how to troubleshoot issues with using the drag and drop function while creating a playlist or folder in your Media Library while using ScreenCloud. You might come across an intermittent glitch where you're unable to drag and drop items into a playlist, but we've got you covered on how you can quickly resolve this. 

Table of contents:

1. Use an alternative web browser

2. Clear your browser cache

3. Contact the support team


1. Use an alternative web browser

Google Chrome or Mozilla Firefox are recommended to use while browsing the ScreenCloud website. Internet Explorer, Microsoft Edge, and Safari are not recommended web browsers to use for ScreenCloud. If you're using Chrome or Firefox, continue to step 2 below.

These browsers are most optimized for the ScreenCloud website and provide you with the best experience and performance while using our digital signage software. Chrome and Firefox are also most recommended for an overall better browsing experience on other websites as well due to their native ecosystems and robust performance.

  • To download Google Chrome, click here.
  • To download Mozilla Firefox, click here.

You can learn more about which web browsers to use with ScreenCloud by clicking here.


2. Clear your web browser cache

We recommend to try and troubleshoot your browser by clearing your cache for Google Chrome or Firefox. This glitch can occur because of stored cache on your browser, this should help do the trick.


3. Contact the support team

If you're still having a challenge after switching your web browser and clearing your cache, please reach out to our support team at support@screencloud.com. Please provide us with the following information:


If you have any additional questions on using drag and drop to create playlists or folders in your Media Library, or any other questions or feedback about ScreenCloud, feel free to reach out to our support team at support@screencloud.com or give us a call at our toll-free support line at +18885575335.


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