This article will go through how to transfer ownership of your ScreenCloud account to another email address or user to become the main administrator from your "People" settings.
For instructions on transferring ownership with the legacy version Signage (2015), please see here.
Please note for users who are migrating from ScreenCloud Signage to ScreenCloud Studio*
For any users who are migrating from the ScreenCloud Signage (Old Platform) to the new ScreenCloud Studio platform. Only the account owner of the ScreenCloud Signage account can issue and process an account migration. If you are a non-owner or the owner of your ScreenCloud account is no longer with your company, please coordinate an email owner account transfer by clicking here or reaching out to email@example.com.
"People" is where you can invite and add an unlimited number of users to your ScreenCloud account. You can add users, then later assign them into groups (i.e. to set account privileges) and spaces (i.e. teams, segments, and collection of media). You can manage all users/groups, organization owners, and those with access via SSO (Single Sign-On) from this section of your ScreenCloud account. This area of your account has three sections:
i) All: this is where you can view an entire summary of all the members you've invited to your ScreenCloud account.
ii) Owners: this is also where you can manage primary ownership and owners of your ScreenCloud account. As an owner, you have access to everything in the organization and you're able to do make any changes to all screens.
This is set by default for the original owner of a ScreenCloud account. This provides you with full-administrative and billing access over any area of the account with all functions. Account owners are managed at https://studio.screencloud.com/people/owners, you can use this portal to send invites to additional users you'd like to have ownership permissions for your ScreenCloud account.
You can also invite any email address to your account and transfer primary ownership of the ScreenCloud account to the new user. The primary owner is noted as the main contact for the company if you decide to add multiple owners to your account.
iii) SSO (Single Sign-On): manages a system for secure sign-ins and authentication. Single sign-on (SSO) is a user authentication session service that allows users to manage one set of login credentials to access multiple services or applications. For example, this is useful and commonly used for security purposes across organizations, enterprise companies, or individuals to help minimize the application of various login credentials.
ScreenCloud uses secure services like auth0 (https://auth0.com/docs/identityproviders. If you have any questions regarding this, please reach out to our team at firstname.lastname@example.org. We can help put you in touch with our security and technical teams further to help with setting up SSO or with your inquiries.
If you have any additional questions on transferring the ownership of your ScreenCloud account, or any other questions or feedback about ScreenCloud, feel free to reach out to our support team at email@example.com or give us a call at our toll-free support line at +18885575335.