ScreenCloud Content Management: Supported File Types & How Content Is Converted

by Santino

This article will go through Supported file types when trying to upload content into ScreenCloud and how they are converted. Your uploaded content is stored in the cloud and managed by cloud providers such as Amazon and Google. We optimize content for you but there's no limit on storage space.

Table of contents:

Please Note: Our file size limit is 5GB maximum. For apps such as Digital Menuboard or Noticeboard 2.0, the maximum file size for images is 10MB. There is also an upload limit of 200 files maximum at a time. 



File types: 

  • AI
  • BMP
  • GIF
  • HEIC *Will only work if the original image was created from an IOS device
  • ICO
  • ICNS
  • JPEG
  • JPEG2000
  • PCT
  • PDF
  • PNG
  • PSD
  • TIFF

All image file types are transcoded into .jpg

Please note that uploading transparent png files is not supported with the legacy version Signage (2015). The file will generate a background, as seen here.

Please note that GIFs convert to jpg once uploaded, but there are workarounds with some of our ScreenCloud apps which make it possible to display animated GIFs. Please see How to Display GIFs with ScreenCloud.



File types:


All videos are transcoded into
.mp4 (h264, 1080p)

Note: The cloud service we use for file conversion does not support video files that are encoded with Apple's ProRes. They need to be standard AVC encoding.



File types: 

  • psd
  • ai 
  • svg
  • pdf
  • txt
  • html
  • rtf
  • doc
  • docm
  • docx 
  • ppt 
  • pptm
  • pptx
  • xls
  • xlsm
  • xlsx
  • odt
  • odp
  • ods
  • pages
  • key
  • numbers

Documents are transcoded into .png for higher quality, though thumbnail on signage is .jpg for web performance. Please note the following:

  • Multipage PDFs will play like a slideshow


  • PowerPoint (ppt, pptm, pptx) read-only files with embedded fonts currently are not supported or display properly. In order to resolve this, you will need to use the Embed all characters' options when saving their PowerPoint file. For example, this can be accessed from your PowerPoint file settings as pictured below using Powerpoint M365 on macOS:



Web Pages

Web pages or Websites are not uploaded, but instead requested directly to the URL added. The Website is then shown as is inside our iFrame in the player.


If you have a problem uploading a file

It could be the following:

  • The file type is not supported or it was corrupted while saving or exporting (you can send us the original file to test)
  • The connection was interrupted while uploading the file (please try again)
  • The cloud service we use for media and document conversion is experiencing an outage (please contact us for more details)


 Will ScreenCloud use much of internet bandwidth?

After initially downloading the content to your device, it shouldn't take up much bandwidth at all as content gets cached on the device. However, this also depends on the content you're showing or if you're changing content often. If there are streaming content such as Youtube or Vimeo videos it will use up bandwidth as you go.


If you have any additional questions on supported file types and how the content is converted in ScreenCloud, or any other questions or feedback about ScreenCloud, feel free to reach out to our support team at or give us a call at our toll-free support line at +18885575335.


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