This article will go through all billing-related information on pricing, discounts, and how to set up your payments with ScreenCloud depending on the plan you choose after your fourteen-day free trial period. Instructions are also provided below on how to update or change your credit card information.
Table of contents:
Section I: Pricing
Section II: Adding or updating your payment method
Section III: Receiving and downloading invoices
*An invoiced-based billing subscription is also available on certain conditions for your ScreenCloud account to pay as an annual subscription. This plan also doesn't additional discounts offered compared to the annual credit card plan. Please visit https://screencloud.com/pricing for more information.
Section I: Pricing
1. Pricing plans and discounts
All pricing for ScreenCloud can be reviewed on our pricing website by visiting https://screencloud.com/pricing.
You can also view if you have any discounts on your ScreenCloud billing plan by visiting https://studio.screencloud.com/billing, this portal will display any coupons or discounts active on your account payments.
We provide discounts for education organizations. All you need to do is provide us with a link to your organization's website to confirm your status. Please contact your sales/business development contact or reach out to our support team via firstname.lastname@example.org for more information.
We provide discounts for non-profit organizations. Please, email us proof of charitable status/501(c) to the ScreenCloud team, this is required for verification to receive a discount. Please contact your sales/business development contact or reach out to our support team via email@example.com for more information.
2. Managing, removing, or adding screen licenses
Explaining licenses and pro-rata
Every time a new screen has been added to your account, you'll be charged for that screen at full rate for the month, or pro-rata if you've added the screen in the middle of a billing cycle. This adds a "License" to your account as an additional screen count. You can adjust these licenses at any time in the billing portal of your account to manage the screen count you're using and are charged monthly. With annual plans, you pre-pay for the year and can add screens pro-rata at any point within the annual cycle.
For example, if your subscription started on the 1st of January and you’re on the monthly plan and decide to add a screen later on in the month, then you’ll be charged a prorated amount until your subscription renews on the 1st of February. Once the next month begins you’ll see both screens on just one invoice. You also can manage to pause or deactivate your screens, in which you can stop screens from displaying content or becoming billed for in your next monthly cycle. Please note, when pausing or deactivating screens you must also adjust the number of licenses in your billing portal (https://studio.screencloud.com/billing) by selecting "Manage Subscription".
Managing your licenses
From this billing portal, you can view how many licenses are in use, unused, and update your screen license count according to your payment plan. To increase your licenses, you would just place the number of total screens you plan to use in the provided space and save the changes. For instance, if I have 2 licenses and screens paired, but would like an additional 2, my total amount of screen licenses would need to be set to 4 to account for the 4 paired screens that I will set up.
The screenshot below highlights that 16 licenses are currently being used, but there are 19 available licenses in total - which means there are 3 licenses remaining to be used for screen pairings that will not increase your pricing plan. Please note, in this instance, if the 3 additional licenses are not used, that your plan is still set up to pay for these during your next billing cycle (e.g. if 3 additional screens are not paired, you still have arranged to be charged for those additional licenses). License adjustments can be made before adding or pairing additional screens to your account, and we advise reviewing your license count before making any final changes to your billing.
To decrease your licenses, you would place the number of total screens you plan to use moving forward. For instance, if you had only 2 screens paired but 3 licenses are attached to your billing you would decrease the count to 2. You can then update your billing settings so that the change takes effect during your next billing period (i.e. if your billing is on the 1st of each month and you had this change on the 15th, you will see the new license count reflected in your next payment).
You can also manage your licenses by deactivating or deleting your screens. Please note, you'll be prompted with an option to either deactivate your screens temporarily or delete them fully to remove your licenses. Deactivating allows you to store the screen data until a later date while deleting a screen permanently deletes the screen data from your account. If you're opting to delete your screens, you can also provide us feedback as to why you're looking to no longer use the service.
If you have any questions regarding your billing, please reach out to firstname.lastname@example.org.
Testing content or screen layouts free of charge
Rather than add another paid screen, then we would recommend that you add the screen in trial mode. In order to put the screen in Trial mode, you can get started by following the instructions below:
1. Login to your ScreenCloud account and click on Screens.
2. Please then click Add Screen.
3. Start the screen in "Trial Mode" so you're not charged for it. Please note, the screen will have a ScreenCloud watermark until you publish and activate the screen in your account.
Section II: Adding or updating your payment method
Please note, all of the billing information must be filled out in full and match the method of payment. If you're having any issues and receiving any message(s) from the ScreenCloud portal that the payment won't process, please visit here for more information.
If you receive any error messages or have a question about your payment method, please contact email@example.com.
Check for the following if you're having issues adding or updating payments:
- Check or switch the browser you're using to make a payment, please click here to learn more.
- Double-check if the information is being submitted in full and valid (i.e. full addresses, matching zip codes to the payment method, city, expiration date, country, etc.)
- Contact your bank: There are multiple reasons a credit card could become declined (for instance, your bank could block the transaction if it suspects fraud - this can happen even if you previously had a successful payment). Please note, ScreenCloud is also based in the United Kingdom. Your bank might be blocking the transaction due to it being treated as an unknown international charge on your account.
- Try using a corporate email address (invoiced subscription): this only applies if you're attempting to use invoice-based billing. Common email domain providers will not be accepted for this payment method and a corporate email address linked to your company/organization can only be used for verification to opt into an annual invoiced billing plan. If you're having any trouble adding an email, please contact firstname.lastname@example.org.
You can get started by directly visiting https://studio.screencloud.com/billing/manage. You can also navigate here by visiting your "Account Settings" and clicking on "Billing" to reach "Manage Subscription" to get started on entering your payment details and selecting a plan. From here, you can select from the following. Please note, licenses are the number of screens you're looking to add, manage, and pay for in total.
i) Monthly or annual subscription (recommended) payment with a credit card: Month-to-month or annual credit card payments processed for your ScreenCloud subscription or to pay annually. The annual plan has a fifteen-day grace period to cancel and receive a full refund. You can enter the number of screen licenses you'd like to pay to use, fill out the payment submission form, and select "Save Changes".
Please note: you are charged automatically for these plans once you enter a credit card. If selecting the annual plan, you're invoiced automatically and pay for your subscription for the year per the total of screens.
ii) Pay via PayPal: You can select the drop-down menu for "Pay via" and switch the option over to PayPal. Please fill out the contact form below in accordance with your details for who/what information your invoices will include for your records and click "Save Changes". You'll be prompted to complete the transaction by connecting your PayPal account.
iii) Pay via annual invoice (check, purchase orders, wire transfers, BACS): this plan can only be paid for at an annual rate and requires a minimum of five screens. There are also no additional discounts included with this plan. Non-profit, educational, and volume discounts are available, please connect with our team for more information. Additionally, you are given a fifteen-day window when committing to this plan to cancel and receive a refund. To learn more, please visit https://screencloud.com/pricing.
Please note, You can only use this plan with a corporate email domain linked to an official or verified company/organization, common email providers will not be accepted with this plan.
Please note, annual invoiced plans require certain conditions to select as your ScreenCloud subscription. If you have any questions or need help with setting this up, please feel free to reach out to our team at email@example.com.
2. Updating or changing a payment method
To update or change a payment method, visit https://studio.screencloud.com/billing/manage directly while logged into your ScreenCloud account and re-submit a new payment information form with the updates in any information applicable (i.e. address, zip code, email for the billing information, expiration dates, etc.). You can make changes through the portal directly, or reach out to firstname.lastname@example.org if you have any questions or need assistance with payment updates.
3. Reactivating your ScreenCloud account
For steps on how to reactivate a ScreenCloud account which has been canceled or temporarily suspended, please click here to learn more.
Section III: Receiving and downloading invoices
You can set up or change the email address used for the billing correspondence and invoices on your account by visiting https://studio.screencloud.com/billing/manage.
Please note, if you have any trouble receiving email invoices from ScreenCloud with an email you've set up then click here to resolve this. Our team is working on a system for downloading invoices directly from your account, this will be available in the near future.
From here, visit "Billing Information" and the section "Email address" is what triggers the invoices/billing emails to go to the address used in this form. You can update the email address here, or contact email@example.com and our team can help you out as well.
You can download invoices directly from the billing portal in your ScreenCloud account. Visit https://studio.screencloud.com/billing directly and all of your recent payment histories are available.
Select the "Download" option to save a PDF copy of any invoice to your device.
If you have any additional questions on billing queries or making payments with ScreenCloud, or any other questions or feedback about ScreenCloud, feel free to reach out to our support team at firstname.lastname@example.org or give us a call at our toll-free support line at +18885575335.