1. How to add a link or website
1.1. Adding a public link or website
1.1.1. In the left-hand sidebar, you'll see the "Links" tab, click here.
1.2. Adding a private link, website, or dashboard
With ScreenCloud, you can display content that requires a login and/or is not accessible publicly to be displayed on your screens from popular dashboard services. For more information, please reach out to support@screencloud.com and specify the type of program you're using (e.g. PowerBi, Tableau, etc.) and how many screens approximately you're planning to use with the service. We'll help get you connected with a member of our professional services team for pricing information and set up.
2. Frequently asked questions & troubleshooting links
2.1. Why won't my website display?
2.2. Why are some internal websites (private or behind a login) unable to be displayed?
2.3. Why won't my website refresh or update automatically on screen?
2.4. Why are videos on the website not playing automatically (i.e. autoplay)?
2.1. Why won't my website display?
Certain websites have security restrictions placed on them which limit where and how they can be shown. On the whole, this is a good thing. It means, for example, that your online banking is more secure due to these types of restrictions. However, it also means that we can't display certain websites based on security restrictions set up for them which restricts how they perform on third-party services, such as ScreenCloud.
The only way around this is to talk to the administrator of the website and ask them about loosening their security restrictions. Specifically, they'll need to change the Content-Security-Policy to allow ScreenCloud to display the content. Here is an example of this code below:
2.2. Why are some internal websites (private or behind a login) unable to be displayed?
Currently, by default, websites that are private or hidden behind an internal dashboard/login cannot be displayed. As noted here within section 1.2. of this article above, our team is currently working on an enterprise-type solution for displaying private and internal dashboards. This will give you the ability to display content that requires a login and/or is not accessible publicly to be displayed on your screens. For more information, please reach out to support@screencloud.com and specify the type of program you're using (e.g. PowerBi, Tableau, etc.) and how many screens approximately you're planning to use with the service.
2.3. Why won't my website refresh or update automatically on screen?
Websites are limited if you're assigning the website as a single content on the screen. You need to create a playlist and assign the website inside a playlist with one other content to force refresh the website. We recommend in this case to add two instances of your app and run them together in a playlist to keep your website refreshed and continue playing on the screen. You can also use the same URL twice but using a slightly different query string.
As an alternative, you can try implementing a refresh script (javascript) inside the website which refreshes the website after a certain duration. Currently, we do not have access to the details of that script, but this can give you a workaround for your website to work for digital signage. It will also give you the ability to control the refresh time as well. We recommend touching base with your website developer or administrator further to help get this added.
2.4. Why are videos on the website not playing automatically (i.e. autoplay)?
If you have your own website with HTML video player you can ask your developer to add the following line of code to your video:
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