1. How to add a link or website
1.1. Adding a public link or website
Please note, ScreenCloud Studio can also display secure or password-protected dashboards and websites. You can learn more by clicking here to view the ScreenCloud Dashboard feature guide.
1.1.1. In the left-hand sidebar, you'll see the "Links" tab, click here.
1.2. Adding a private link, website, or dashboard
With ScreenCloud, you can display content that requires a login and/or is not accessible publicly to be displayed on your screens from popular dashboard services. For more information, please click here to view the ScreenCloud Dashboards guide. To submit a request to use ScreenCloud Dashboards, you can also click here to fill out the ScreenCloud Dashboards inquiry form.
2. Frequently asked questions & troubleshooting links
2.1. Why won't my website display?
2.2. Why are some internal websites (private or behind a login) unable to be displayed?
2.3. Why won't my website refresh or update automatically on screen?
2.4. Why are videos on the website not playing automatically (i.e. autoplay)?
2.1. Why won't my website display?
Certain websites have security restrictions placed on them which limit where and how they can be shown. On the whole, this is a good thing. It means, for example, that your online banking is more secure due to these types of restrictions. However, it also means that we can't display certain websites based on security restrictions set up for them which restricts how they perform on third-party services, such as ScreenCloud.
The only way around this is to talk to the administrator of the website and ask them about loosening their security restrictions. Specifically, they'll need to change the Content-Security-Policy to allow ScreenCloud to display the content. Here is an example of this code below:
2.2. Why are some internal websites (private or behind a login) unable to be displayed?
Currently, by default, websites that are private or hidden behind an internal dashboard/login cannot be displayed. To learn more about using private dashboards or webpages with ScreenCloud, please click here to view the ScreenCloud Dashboard setup guide.
Please note, links can work for internal pages at this time. Private dashboards or private links do not work with the links feature and require to use ScreenCloud Dashboards. As long as the ScreenCloud player device or app is running on the same network, the internal site can display an https or non-password-protected webpage.
2.3. Why won't my website refresh or update automatically on screen?
Websites are limited if you're assigning the website as a single content on the screen. You need to create a playlist and assign the website inside a playlist with one other content to force refresh the website. We recommend in this case to add two instances of your app and run them together in a playlist to keep your website refreshed and continue playing on the screen. You can also use the same URL twice but using a slightly different query string.
As an alternative, you can try implementing a refresh script (javascript) inside the website which refreshes the website after a certain duration. Currently, we do not have access to the details of that script, but this can give you a workaround for your website to work for digital signage. It will also give you the ability to control the refresh time as well. We recommend touching base with your website developer or administrator further to help get this added.
2.4. Why are videos on the website not playing automatically (i.e. autoplay)?
If you have your own website with an HTML video player you can ask your developer to add the following line of code to your video:
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