This article will go through and review how to troubleshoot common display cut-off issues with your content while using ScreenCloud for digital signage. This is useful for if you are noticing the following while displaying content on your digital screen:
- Images or display is cut-off at the corner
- Apps, services or content displaying enlarged or wide-screen
- Apps, services or content scaled smaller or displaying minimized
You can resolve these issues by reviewing the following troubleshooting options:
i) Adjust display settings on the television: you can adjust the display settings on the television you're using to show ScreenCloud. This is separate from the device (i.e. the Amazon Fire TV Stick plugged into your television) that you're using to show the app on the screen. Using your television remote, visit, or find your display settings. From here, we recommend switching your display settings to an "auto", "just scan", or "progressive scan" feature which will best optimize display for devices and services on the television itself. This option varies between TV manufacturers and brands. Switching this on can usually help alleviate photo cut-off issues that you're seeing on screen.
ii) Adjust display settings for the device you're using to run the ScreenCloud app: please double-check any display settings for the actual device you're using to run the ScreenCloud app (ex. the device you're using from https://screencloud.com/hardware). Check if adjusting any display settings that might be active or inactive are affecting how content displays on the screen. For example, Amazon devices, and generally other devices, have a display set to "Fit to screen" or adjust display settings according to using applications.
iii) Check any custom resolutions or image dimensions: we advise you to double-check if you're using any custom resolutions for your display. You can also check if any of your image dimensions or resizing of content could be impacting how it is displaying live on your screen as well. For reference, please click here to view our article on resolutions and image sizing.
iv) If you're still having an issue, please review our hardware checklist and reach out to our Support Team: if you've verified the other display settings and resolution options, we advise you to review our hardware troubleshooting here and to email email@example.com with the following information:
1. Account Email Address
2. Player information: a device used to run the ScreenCloud app for displaying content.
3. Computer and operating system information: a device used to login to your ScreenCloud app.
4. The name of the app, service, or integration which is being cut off?
5. Name of any screen(s) which are affected?
6. Please send us a screenshot/video of your cut-off issue.
If you have any additional questions on troubleshooting display or content cut-off issues while using ScreenCloud, or any other questions or feedback about ScreenCloud, feel free to reach out to our support team at firstname.lastname@example.org or give us a call at our toll-free support line at +18885575335.