We have built ScreenCloud OS to not only be a powerful operating system for your digital signage but also easy to set up and get you started.
In this guide, we’ll walk you through the setup process of our first ScreenCloud OS device, the Station P1, how to provision your USB flash drive, as well as answer some frequently asked questions about the ScreenCloud OS device.
Important disclaimer, you will need a Studio account in order to connect to the ScreenCloud OS device. To migrate your Signage account to Studio, please contact our support team at email@example.com.
Table of Contents:
Section I: How to Set up Your ScreenCloud OS Device
1.1. First, unpack your ScreenCloud OS device and its accessories.
Besides the ScreenCloud OS device, you will find a Wi-Fi antenna, HDMI cable, 12V-2A (US plug) power adapter, and 2mm L-shaped Allen wrench.
1.2. Next, prepare to connect your ScreenCloud OS device to the internet. Note that the ScreenCloud OS device only supports 2.4 GHz Wifi, so make sure that you enabled this option on your network.
The ScreenCloud OS device supports both wireless and wired connections. If you want to connect your ScreenCloud OS device to a Wi-Fi network, attach the included Wi-Fi antenna.
If you want to connect your ScreenCloud OS device to a wired network, connect your Ethernet (LAN) cable to the Ethernet (LAN) port at the back of your ScreenCloud OS device.
1.3. Next, connect your ScreenCloud OS device to a display of your choosing. You have the option of using either the HDMI port or DisplayPort over USB-C connections.
If you want to connect your ScreenCloud OS device to a display via HDMI, connect one end of the included HDMI cable to the HDMI port at the back of your ScreenCloud OS device and the other end to the HDMI port to your TV or display.
If you want to connect your ScreenCloud OS device to a display via DisplayPort over USB-C, connect the USB-C end of a USB-C to DisplayPort cable (not included) to the USB-C port at the front of your ScreenCloud OS device, and the DisplayPort end of the cable to the DisplayPort port on your TV or display.
Please note that the ScreenCloud OS device currently only supports 1 display at up to 4K resolution at a time.
We have included an HDMI cable in the box for your convenience, but if you need to use a different one, make sure to only connect the ScreenCloud OS device to your display using a Standard or High-Speed HDMI cable.
Do not use a Standard or High-Speed HDMI Cable with Ethernet (LAN), as it can cause issues in the event there is a power cycle. For more information on which are the best HDMI cables to use with your ScreenCloud OS device.
1.4. Next, power on your ScreenCloud OS device. Plug the included 12V-2A (US plug) power adapter into your power source and then plug the other end to your Station P1.
Please note, if you want to plug the 12V-2A (US plug) power adapter into a power source that does not have a US plug, you will need a power plug adapter (not included).
1.5. After powering on your ScreenCloud OS device, select the channel that matches the input your ScreenCloud OS device into to get started.
1.6. Now you will have to provision your ScreenCloud OS device.
2. How to provision your ScreenCloud OS device
To provision your ScreenCloud OS device you can simply connect an automatic DHCP Ethernet (LAN) cable for a quicker setup, or create a provisioning USB flash drive to configure your ScreenCloud OS device for a more advanced set up.
2.1. How to provision your ScreenCloud OS device via an Ethernet (LAN) cable with DHCP enabled
In order to provision your ScreenCloud OS device with an Ethernet (LAN) cable with DHCP enabled, make sure to update your device to minimum version 1.6.5. If you require more advanced network customization, we suggest you use the ScreenCloud OS configurator by following along in steps 2.2. below.
2.1.1. To begin provisioning your device, first prepare your display by connecting your ScreenCloud OS device with an HDMI cable.
2.1.2. Next, plug in your Ethernet (LAN) cable into the available port at the back of your ScreenCloud OS device and power on your device by plugging in the provided power source.
After plugging in your Ethernet (LAN) cable, your device will begin checking the connection like so:
2.1.3. Once your ScreenCloud OS device receives the network settings via your DHCP Ethernet (LAN) cable, it will display your network settings and apply them to the device in 30 seconds. To cancel the configuration process, turn off your device or insert a provisioning USB flash drive.
2.1.4. Once your device has finished configuring your network settings, you will see a "Configuration complete" message. Shortly after, a pairing code will appear and you'll be ready to start displaying content.
2.2. How to provision your USB flash drive
The first step in setting up your ScreenCloud OS device is to create a provisioning USB flash drive. This USB flash drive will help connect the ScreenCloud OS device to your network. You can use this USB flash drive to provision as many ScreenCloud OS devices as you like, as long as they are on the same type of connection in the same network. Simply insert the USB flash drive and voila, your device is set up.
Please note that you will need a FAT formatted USB flash drive that does not come in the box. In case you need help formatting your USB flash drive correctly, check out our how-to article here to learn How to Create a FAT Formatted USB Flash Drive for your ScreenCloud OS Provisioning USB Flash Drive.
2.2.1. Now that you have the USB flash drive ready, connect it to your computer and open a browser to type in this link:
2.2.2. You will be presented with the ScreenCloud OS configuration generator website below. This is where you will provision your USB flash drive. To begin select "Got it, Let's start!"
2.2.3. You will have the option to configure your provisioning USB flash drive for either Wi-Fi or Ethernet (LAN) connection. If you select Wi-Fi, go ahead and enter in your Network Name (SSID). Many routers provided by internet services list the default SSID or "Network Name" next to a bar code usually on the bottom or side of the router.
If you select Ethernet (LAN), there is no need to enter in an SSID as your device will connect to the Wi-Fi automatically.
2.2.4. Next, you will need to configure your network information. Select the type of network authentication you would like to use.
Basic Authentication uses a WPA/WPA 2 personal network which functions by using a shared key or password authentication to access the network.
Enterprise Authentication uses a WPA/WPA2 enterprise network which is another form of authentication that requires a unique password per user to connect to the network. This provides greater security and is typically used in larger businesses or universities. The benefit of using an enterprise network is that you can easily disable a user's name and password in the database if a security breach is found.
2.2.5. Next, make sure to toggle "Yes" if you would like to hide your network SSID, if not toggle "No".
2.2.6. You will then be prompted to enter your network password if you selected to use a Wi-Fi network. If you are using an Ethernet (LAN) network, continue to the next step below.
2.2.7. Next, select your timezone. This step is crucial as your time zone will determine whether or not your scheduled content will be synchronized and ensures the proper configuration of your apps.
2.2.8. If necessary, select “Advanced” and input your proxy, NTP details, or Certificates if needed.
2.2.9. After you've completed filling in your network information, select the "Generate Configuration" button at the bottom of the page to output your configuration file.
Once the file downloads, move it to the root folder of your USB flash drive and save the file to the root directory of your USB flash drive.
Please note: The file copied to the USB flash drive must be named scosprov.json. If you download numerous copies such as scosprov(1).json, please be sure to remove the numbers as your Station P1 will not recognize the file.
Secondly, If you are using a firewall, please refer to the link to learn how to whitelist the domain that ScreenCloud needs for it to work.
2.2.10. Now that you are done provisioning your USB flash drive, go ahead and provision your ScreenCloud OS device. Unplug your USB flash drive from your computer and plug it into your ScreenCloud OS device.
2.2.11. Your ScreenCloud OS device will automatically start the provisioning process, setting your network configuration, as well as checking to see if there is a new version of ScreenCloud OS available and if there is it will download it and update your ScreenCloud OS device. This process should not take you more than a few minutes.
And that's it! You have successfully set up your ScreenCloud OS device. If you would like to learn how to use ScreenCloud and begin adding content to your display, check out this article on How to Use ScreenCloud for Digital Signage.
Section III: General FAQs & How-To's
In the event that you want to relocate your ScreenCloud OS device that has previously been configured or if you want to change a connection type, you must perform a complete factory reset of the ScreenCloud OS device and start the provisioning process from the very beginning. To learn how to factory reset your ScreenCloud OS device, check out this article here.
How to access the ScreenCloud OS side menu
The side menu is only available for versions 1.6.5 and above, if you would like to access this feature please update your ScreenCloud OS device via the recovery menu.
To access the side menu, use an attachable mouse to drag across the icon located in the top right corner of the screen. The side menu allows you to see the Hostname, along with the OS version, device ID number, type of network connection, and the performance of the device.
The side menu also allows you to reload the device, to reload the ScreenCloud OS device simply select the "Reload" button using an attachable mouse. Your device should refresh and continue playing the content on the screen.
Frequently Asked Questions:
- How to Buy a ScreenCloud OS Device
- How to Create a FAT Formatted USB Flash Drive for your ScreenCloud OS Provisioning USB Flash Drive
If you experience any issues during the provisioning process or have any other questions or feedback about ScreenCloud, feel free to reach out to our support team at firstname.lastname@example.org or give us a call at our toll-free support line at +18885575335.