This article will go through how to troubleshoot and resolve the message "License Expired - The license for this app needs to be refreshed. Please try again" while using the ScreenCloud app on Amazon OS devices. For example, you might see this message on devices such as an Amazon Fire TV Stick or Fire TV device. This is a known issue related to Amazon that is not connected to ScreenCloud, but our team has compiled resources below which have helped resolve this issue.
- We recommend activating the setting "Sync Amazon Content" on your Amazon OS device to always ensure your device is maintaining the most recent updates with your Amazon app data. You can click here to view a support guide on how to activate the sync feature for an Amazon device.
- You can try to clear the cache for the ScreenCloud app on your device. Please click here for instructions on how to clear the cache for Amazon OS devices.
- Ensure the ScreenCloud app on your Amazon device is updated or that your device has automatic updates activated. You can click here to learn more about how to activate automatic updates for an Amazon device.
- Lastly, a best practice is to remove any unused apps from your Amazon device that you may have downloaded or installed which have not been used in a while or are out-of-date. You can also try to restart your Amazon device by unplugging it from its power source for about ten seconds and plugging back in to see if this helps make any changes to resolve the issue.
If you are still having trouble after completing this troubleshooting, we do advise you to reach out to Amazon Support directly. If you have any additional questions on using your Amazon OS device and best practices, or any other questions or feedback about ScreenCloud, feel free to reach out to our support team at firstname.lastname@example.org or give us a call at our toll-free support line at +18885575335.