Offline Support: Playing Without an Internet Connection Using ScreenCloud

by Santino

This article will go through how offline playing works for ScreenCloud signage.

Table of Contents:


Chrome devices (except Chromecast)

Most content is cached and stored in media cache so if the device goes offline the content will still be played until the connection is back, in which ScreenCloud will then fetch and show the new data. There are a few apps that do not cache such as streaming content like Youtube, Vimeo, and Live news. They will be skipped and play what's next on the playlist.

In the event of power failure, the device will reboot and restart Screencloud automatically.


Amazon devices / Android box / Android TV

Most content is also cached and stored in media cache and will continue to play, but will not refresh with new data. Streaming content will be skipped and play the next content on the playlist.

Some devices do not fully support rebooting in offline mode yet due to hardware and OS capability. So if there's a power failure and both Internet and your device went off, you may see the screen with a message "Waiting for internet connection" until the internet is back online then ScreenCloud will start again.


Supported and unsupported offline apps

ScreenCloud has a feature that stores data to your devices which are being used to run the ScreenCloud player app. This caches your media after a playthrough via WiFi or internet to display offline. Offline support means that the app can fully support stored content to run without an internet connection and preloading means the app loads content in advance for a quicker response or update to your screen. 

For instance, If the content is fully compatible with offline support this means that the media can always be displayed without needing a stable connection. If an app can only pre-load, such as streaming a YouTube video, and internet connectivity are unstable then the video would still be able to play through once since it was pre-loaded in advance. This does not mean the video can be used permanently offline, but the system loads the content for your digital screens in advance. 


Offline supported apps

The following apps do support offline playing and pre-loading with the ScreenCloud player. Please note, our team is constantly working on improvements for the player and services. This list will be updated as more apps for offline support are added in the future:

  • Clock
  • Weather
  • Canvas
  • Noticeboard 2.0
  • World Clock
  • Stocks
  • News
  • RSS Feed
  • Countdown Timer
  • Embed
  • Engage
  • Live News
  • Page Likes for Facebook
  • Social Feed for Facebook


Unsupported apps

The following apps do not support offline mode or cache at this time. They will be skipped and play what's next on the playlist:

  • YouTube
  • Vimeo
  • Google Slides
  • Live News
  • Links & Websites
  • Ustream
  • YouTube Live

We recommend having the most stable and seamless experience with video playback by uploading your video content directly into your Media Library. Uploaded media, such as images or videos uploaded into ScreenCloud, are stored locally on your device(s) used to run the ScreenCloud digital signage app. You can run images, videos, and apps that don't require the internet to display cached media from the last point the device was connected to the internet.


Please note that your device(s) won't display new content you've updated to display on your screens unless the devices are re-connected to the internet, otherwise they will continue to display stored/cached media. You can learn more about troubleshooting network connections and clearing cache/stored data with ScreenCloud at the articles below:

Screen Showing "Offline": How to Troubleshoot Connectivity Issues

How to Clear the Cache for the ScreenCloud Player App on My Device 


If you have any additional questions on how offline playing works with ScreenCloud, or any other questions or feedback about ScreenCloud, feel free to reach out to our support team at or give us a call at our toll-free support line at +18885575335.


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