This article will go through how to troubleshoot not seeing closed captions on the screen while using YouTube videos on ScreenCloud signage with the YouTube, Vimeo, and Live News app.
Please make sure the video has closed captions added to it. If they are auto-generated, the uploader of the video would need to create captions/add the transcription to it and then you would be able to display that on ScreenCloud. If the video does not have a closed captions file added or the video owner disables captions, the video will not playback with captions on ScreenCloud. You can click here for a support article from Google on how to create transcription files.
If you have any additional questions on closed captions using our video and streaming apps, or any other questions or feedback about ScreenCloud, feel free to reach out to our support team at firstname.lastname@example.org or give us a call at our toll-free support line at +18885575335.