This article will go through a few selected devices and operating systems that are not compatible or recommended with ScreenCloud. To review the devices that ScreenCloud is able to support, you can visit our websites recommended hardware page at https://screencloud.com/hardware, or Which Devices and Operating Systems Can I Use with ScreenCloud and What Are the Minimum Requirements?.
Table of Contents:
No longer supported devices
These devices were once able to run the ScreenCloud player, but over time, as the software was improved and more features were added to the product, these devices could not keep up and limitations were discovered. Eventually they could no longer be recommended as devices that can be used with ScreenCloud. Please find the reasons for withdrawing support below.
The Chromecast generation 1, 2, and 3 are no longer officially supported devices for digital signage, and this also includes the Chromecast Ultra. The devices are not powerful enough performers for long-term signage use and have a number of limitations.
Additionally, Google has recently pushed out an update that prevents Chrome from playing back video and audio files when the playback volume is not muted. This happens if your chrome device has been updated to Chrome version 66 and up. There is currently not a method on the Chromecast devices to change the auto-policy, so you might experience muted videos on your device. Recent software updates for Chrome OS have also caused conflicts with the ScreenCloud app performing well on these devices.
However, the Chromecast with Google TV released in 2020 is the a supported device for digital signage, as it runs a full version of Google TV powered by an Android TV operating system, which previous Chromecast devices do not have.
Intel Compute Stick
We no longer recommend Intel Compute Sticks as supported devices for ScreenCloud due to the fact that the device has a short lifespan when being used with ScreenCloud, and you are likely to run into many issues because of its limited power and storage.
If you are looking for a Windows powered device with a stick form factor, we would like you to consider an Azulle Access4 as an alternative.
ASUS Chromebit CS10
ASUS announced that as of November 2020, the Chromebit (CS10) device would no longer receive updates, as the manufacturer determined a timeline for its Auto Update Expiration (AUE). An AUE refers to the end of support a manufacturer provides regarding a product which they no longer intend to provide it with technical development or software updates in the future. If a product has reached its End of Life (EOL) support, this typically means that it no longer is provided with development support or updates from a manufacturer. This is why we chose to longer longer support ASUS Chromebits like we once had.
Please see ASUS Chromebit CS10: Device Support Ending and How This Impacts Your Digital Signage for more information on this.
Operating systems that ScreenCloud does not support
We are currently not compatible with Raspberry PI at this moment in time. However, this is something that we are looking to develop for the future.
We do not support Apple TV as we need full HTML5 support which is restricted by Apple at the moment. We believe this will change in the future and at that point, we will be able to add it.
Roku is its own OS, and this unfortunately means that Roku Smart TVs are not compatible with ScreenCloud. Also, we don't have a player for the platform as there is currently no way to render html5 using a modern browser engine.
Samsung Tizen OS
We are currently not compatible with Samsung Tizen OS smart TV devices at this moment in time. However, this is something that we are looking to develop for the future.
If you have any additional questions on what devices are not supported for ScreenCloud, or any other questions or feedback about ScreenCloud, feel free to reach out to our support team at firstname.lastname@example.org or give us a call at our toll-free support line at +18885575335.