ScreenCloud Studio Billing: Pricing, Discounts, and Payment Information

Avatar
by Santino Scibelli
Follow

This article will go through all billing-related information on pricing, discounts, and how to set up your payments with ScreenCloud depending on the plan you choose after your fourteen-day free trial period. Instructions are also provided below on how to update or change your credit card information.

Table of contents: 

Section I: Pricing

1. Pricing plans and discounts

2. How licenses work: how to manage or deactivate screens

 

Section II: Adding or updating your payment method

1. Setting up your billing plan

2. Updating or changing a payment method

 

Section III: Receiving and downloading invoices

1. Setting up an email to receive billing-related ScreenCloud emails automatically

2. How to download invoices from your account

 

*An invoiced based billing subscription requires a minimum of five screens and paid for the year (annual plan). This plan also doesn't additional discounts offered with our annual credit card payment plan. We recommend this plan for the discount and flexibility, please visit https://screencloud.com/pricing to learn more.

156028259119279240.png

Section I: Pricing

 

1. Pricing plans and discounts

All pricing for ScreenCloud can be reviewed on our pricing website by visiting https://screencloud.com/pricing.

 

You can also view if you have any discounts on your ScreenCloud billing plan by visiting https://studio.screencloud.com/billing, this portal will display any coupons or discounts active on your account payments.

 

 

General pricing: Our ScreenCloud Studio subscription costs $24 USD per screen, per month. Additionally, if subscribing to an annual plan there is a discount available if you pay upfront for the year for $20 USD per screen, per month. We also offer education and non-profit discounts (please see below), as well as additional discounts for larger screen volumes. Please connect with our team for more information. 

 

 

Education discount

We provide discounts for education organizations. All you need to do is provide us with a link to your organization's' website to confirm your status. Please contact your sales/business development contact or reach out to our support team via support@screen.cloud for more information.

 

Non-Profit discount

We provide discounts for non-profit organizations. Please, email us proof of charitable status/501(c) to the ScreenCloud team, this is required for verification to receive a discount. Please contact your sales/business development contact or reach out to our support team via support@screen.cloud for more information.

 

2. How licenses work: how to manage or deactivate screens

Explaining licenses and pro-rata

Testing content or screen layouts free of charge

 

Explaining licenses and pro-rata

Every time a new screen has been added to your account, you'll be charged for that screen at full rate for the month, or pro-rata if you've added the screen in the middle of a billing cycle. This adds a "License" to your account as an additional screen count. You can adjust these licenses at any time in the billing portal of your account to manage the screen count you're using and are charged monthly. With annual plans, you pre-pay for the year and can add screens pro-rata at any point within the annual cycle.

For example, if your subscription started on the 1st of January and you’re on the monthly plan and decide to add a screen later on in the month, then you’ll be charged a prorated amount until your subscription renews on the 1st of February. Once the next month begins you’ll see both screens on just the one invoice. You also can manage to pause or deactivate your screens, in which you can stop screens from displaying content or becoming billed for in your next monthly cycle. Please note, when pausing or deactivating screens you must also adjust the number of licenses in your billing portal (https://studio.screencloud.com/billing) by selecting "Manage Subscription".

Screen_Shot_2020-07-07_at_4.27.51_PM.png

You can also manage your licenses by deactivating or deleting your screens. Please note, you'll be prompted with an option to either deactivate your screens temporarily or delete them fully to remove your licenses. Deactivating allows you to store the screen data until a later date while deleting a screen permanently deletes the screen data from your account. If you're opting to delete your screens, you can also provide us feedback as to why you're looking to no longer use the service.

Screen_Shot_2020-08-27_at_12.54.39_PM.png

Screen_Shot_2020-08-27_at_12.54.49_PM.png

 

If you have any questions regarding your billing, please reach out to support@screencloud.com

 

Testing content or screen layouts free of charge

Rather than add another paid screen, then we would recommend that you add the screen in trial mode. In order to put the screen in Trial mode, you can get started by following the instructions below:

1. Login to your ScreenCloud account and click on Screens.

2. Please then click Add Screen.

3. Start the screen in "Trial Mode" so you're not charged for it. Please note, the screen will have a ScreenCloud watermark until you publish and activate the screen in your account.

Screen_Shot_2019-09-18_at_9.23.05_PM.png

 

156028259119279240.png

Section II: Adding or updating your payment method

Please note, all of the billing information must be filled out in full and match the method of payment. If you're having any issues and receiving any message(s) from the ScreenCloud portal that the payment won't process, please visit here for more information. 

If you receive any error messages or have a question about your payment method, please contact support@screencloud.com.

Check for the following if you're having issues adding or updating payments:

  • Check or switch the browser you're using to make a payment, please click here to learn more.
  • Double-check if the information is being submitted in full and valid (i.e. full addresses, matching zip codes to the payment method, city, expiration date, country, etc.)
  • Contact your bank: There are multiple reasons a credit card could become declined (for instance, your bank could block the transaction if it suspects fraud - this can happen even if you previously had a successful payment). Please note, ScreenCloud is also based in the United Kingdom. Your bank might be blocking the transaction due to it being treated as an unknown international charge on your account.
  • Try using a corporate email address (invoiced subscription): this only applies if you're attempting to use invoice-based billing. Common email domain providers will not be accepted for this payment method and a corporate email address linked to your company/organization can only be used for verification to opt into an annual invoiced billing plan. If you're having any trouble adding an email, please contact support@screencloud.com.  

 

1. Setting up your billing plan

You can get started by directly visiting https://studio.screencloud.com/billing/manage. You can also navigate here by visiting your "Account Settings" and clicking on "Billing" to reach "Manage Subscription" to get started on entering your payment details and selecting a plan. From here, you can select from the following. Please note, licenses are the number of screens you're looking to add, manage, and pay for in total.

 Screen_Shot_2019-12-26_at_4.37.43_PM_1.png

 

i) Monthly or annual subscription (recommended) payment with a credit card: Month-to-month or annual credit card payments processed for your ScreenCloud subscription or to pay annually. The annual plan has a fifteen-day grace period to cancel and receive a full refund. You can enter the number of screen licenses you'd like to pay to use, fill out the payment submission form, and select "Save Changes". 

Please note: you are charged automatically for these plans once you enter a credit card. If selecting the annual plan, you're invoiced automatically and pay for your subscription for the year per the total of screens.

Screen_Shot_2019-12-26_at_4.37.56_PM.png

Screen_Shot_2019-12-26_at_4.38.46_PM.png

 

ii) Pay via PayPal: You can select the drop-down menu for "Pay via" and switch the option over to PayPal. Please fill out the contact form below in accordance with your details for who/what information your invoices will include for your records and click "Save Changes". You'll be prompted to complete the transaction by connecting your PayPal account.

Screen_Shot_2019-12-26_at_4.38.55_PM.png

 

iii) Pay via annual invoice (check, purchase orders, wire transfers, BACS): this plan can only be paid for at an annual rate and requires a minimum of five screens. There are also no additional discounts included with this plan. Non-profit, education and volume discounts are available, please connect with our team for more information. Additionally, you are given a fifteen-day window when committing to this plan to cancel and receive a refund. To learn more, please visit https://screencloud.com/pricing

Screen_Shot_2019-12-26_at_4.40.20_PM.png

Please note, You can only use this plan with a corporate email domain linked to an official or verified company/organization, common email providers will not be accepted with this plan. 

Screen_Shot_2020-03-31_at_9.17.00_AM.png

To continue using the invoicing plan, submit the minimum of 5 licenses, a valid PO number, and the billing information for your organization. If you have any questions or need help with setting this up, please feel free to reach out to our team at support@screencloud.com

 

2. Updating or changing a payment method

To update or change a payment method, visit https://studio.screencloud.com/billing/manage directly while logged into your ScreenCloud account and re-submit a new payment information form with the updates in any information applicable (i.e. address, zip code, email for the billing information, expiration dates, etc.). You can make changes through the portal directly, or reach out to support@screencloud.com if you have any questions or need assistance with payment updates.

 

3. Reactivating your ScreenCloud account

For steps on how to reactivate a ScreenCloud account which has been canceled or temporarily suspended, please click here to learn more.

 

156028259119279240.png

 

Section III: Receiving and downloading invoices

1. Setting up an email to receive billing-related ScreenCloud emails automatically 

You can set up or change the email address used for the billing correspondence and invoices on your account by visiting https://studio.screencloud.com/billing/manage.

Please note, if you have any trouble receiving email invoices from ScreenCloud with an email you've set up then click here to resolve this. Our team is working on a system for downloading invoices directly from your account, this will be available in the near future. 

Screen_Shot_2019-12-26_at_4.41.41_PM.png

From here, visit "Billing Information" and the section "Email address" is what triggers the invoices/billing emails to go to the address used in this form. You can update the email address through here, or contact support@screencloud.com and our team can help you out as well. 

 

2. How to download invoices from your account

You can download invoices directly from the billing portal in your ScreenCloud account. Visit https://studio.screencloud.com/billing directly and all of your recent payment histories are available.

Screen_Shot_2020-07-28_at_1.52.44_PM.png

 

Select the "Download" option to save a PDF copy of any invoice to your device.

Screen_Shot_2020-07-28_at_1.45.15_PM.png

 

If you have any additional questions on billing queries or making payments with ScreenCloud, or any other questions or feedback about ScreenCloud, feel free to reach out to our support team at support@screencloud.com or give us a call at our toll-free support line at +18885575335.

 

Comments

0 comments
Please sign in to leave a comment.