LG webOS Signage Player

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by Safir
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With ScreenCloud, you can show your digital signage content using supported LG webOS signage devices, specifically LG displays running webOS Signage 4.1 and webOS Signage 6.0. Please note that we do not support LG consumer TVs running webOS TV at this time

This guide will walk you through how to set up ScreenCloud’s webOS Signage player app using an LG display, and also how to use the player. There are two methods of installation, and you can either set it up by USB or by URL.

 

Table of Contents:

Section I: How to upgrade your LG display firmware 

Section II: How to install ScreenCloud on your LG display by USB

2.1. Prepare your USB flash disk on Windows

2.2. Prepare your USB flash disk on macOS

2.3. Download the ScreenCloud app onto your USB flash disk

2.4. How to install ScreenCloud on your LG display

Section III: How to install ScreenCloud on your LG display by URL

Section IV: How to use the ScreenCloud LG webOS Signage Player

4.1. How to launch The ScreenCloud LG webOS Signage Player

4.2. How to EXIT the ScreenCloud LG webOS Signage Player

4.3. How to access the settings of the ScreenCloud LG webOS Signage Player

Section V: Player limitations

 

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Section I: How to upgrade your LG display firmware 

It is important to make sure your display is always up to date to ensure optimal use. To upgrade your LG displays firmware, please contact LG via their Global Service Network here so they can get you in touch with a support representative who will guide you through the process. 

 

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Section II: How to install ScreenCloud on your LG Display

In order to install ScreenCloud's webOS Signage player app onto your LG display, you will need to prepare a USB flash disk specifically configured to use with LG displays. 

Your USB flash disk will need to be prepared in FAT32 format with the partition scheme set to MBR (Master Boot Record). If you are using a macOS computer, you can use macOS' Disk Utility tool to do this, but on Windows, you will have to use free 3rd party software as Windows' native utilities cannot do this.

Follow the steps below to prepare your USB flash disk on either Windows or macOS.


2.1. Prepare your USB flash disk on Windows 

2.1.1. Please see below to learn how to format your USB flash drive with Windows 10. For a more detailed version of the instructions, you can take a look at FAT formatting your USB flash drive on Windows.

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      1. Insert a USB drive into a USB port.
      2. Open File Explorer.
      3. Click on This PC from the left pane.
      4. Under the "Devices and drives" section, right-click the flash drive and select the Format option.
      5. Use the "File system" drop-down menu and select FAT32 (Default).
      6. In the "Allocation unit size" drop-down menu, use the default selection.
      7. In the "Volume label" field, confirm a drive name that will appear in File Explorer. 
      8. Under the "Format options" section, select the Quick format option or don’t depending on the use case.
      9. Click the Start button.
      10. Click the Yes button.

 

2.2. Prepare your USB flash disk on macOS

2.2.1. Please see the instructions from apple support below to learn how to format your USB flash drive with macOS Monterey 12. For a more detailed version of the instructions, you can take a look at FAT formatting your USB flash drive on macOS.

The Erase dialog showing the name, format, and scheme fields.

      1. In the Disk Utility app  on your Mac, choose View > Show All Devices. If Disk Utility isn’t open, click the Launchpad icon  in the Dock, type Disk Utility in the Search field, then click the Disk Utility icon .
      2. In the sidebar, select the disk you want to format to use with Windows computers.
      3. Click the Erase button  in the toolbar.
      4. In the Erase dialog, click the Scheme pop-up menu, then choose a partition scheme.
      5. Click the Format pop-up menu, then choose one of the following:
        • MS-DOS (FAT): Choose this format if the size of the disk is 32 GB or less.
        • ExFAT: Choose this format if the size of the disk is over 32 GB.
      6. Enter a name for the volume.The maximum length for the volume name is 11 characters.
      7. Click Erase, then click Done.

 

2.3. Download the ScreenCloud app onto your USB flash disk

2.3.1. Open your USB flash disk and create a folder titled "application" all in lower case letters (this is required in order for your LG display to recognize where the app is located), like so:

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2.3.2. Next, select the below link to download the ScreenCloud LG webOS Signage player app:

2.3.3. After you download the app, drag it into the application folder you just created, like so:

NOTE: In order for your LG display to recognize the ScreenCloud app, you must rename the ipk file from this "com.lg.app.signage_1.3.2_all.ipk" to this " com.lg.app.signage.ipk"

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2.3.4. Next, select the "Eject" button next to your USB flash disk to properly remove your USB flash disk from your macOS computer. If you are using a Windows computer, you can find the "Eject" option by right clicking the flash drive in File Explorer.

2.3.5. After you eject your USB flash disk, insert it into the back of your LG display. Your LG display should recognize the USB immediately. 

 

2.4. How to install ScreenCloud on your LG display

2.4.1. To install ScreenCloud onto your LG display, turn on your LG display and select the home menu button. You will be presented with this screen below:

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2.4.2. If you insert your USB flash disk into the back of the display properly, you should see a notification in the top right corner to notify that you have. 

2.4.3. Select the "Settings" button in the top right corner and select "OK" on your remote.

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2.4.4. In the Settings menu, locate the "SI Server Setting" option and select "OK" on your remote.

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2.4.5. Next, select the "SI Server Setting" option on the left side and select "OK" on your remote.

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2.4.6. Next, scroll down to the "Application Launch Mode" option and select "Local" by selecting "OK" on your remote.

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2.4.7. Next, scroll down to the "Application Type" and select "IPK" by selecting "OK" on your remote.

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2.4.8. Next, scroll down to the "Local Application Upgrade" option and select "USB" by selecting "OK" on your remote. Next, select "Confirm" to save your settings and to start the downloading process.

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2.4.9. After the ScreenCloud app is done downloading, go ahead and select "OK". 

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2.4.10. To initiate the upgrade of the app, power off the display, and then power on the display again. You should see a notice in the top right corner as the upgrade is in progress and then the app should automatically open and display a pairing code that you can use to add this screen into your account, like so:

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Section III: How to install ScreenCloud on your LG display

To begin, ensure that your display is connected to the internet. You can then follow the below steps to install ScreenCloud by URL.

  1. Press Setup on your remote control
  2. Select EZ Settings
  3. Select SI Server Settings
  4. Turn on Fully Qualified Domain Name
  5. Type in the below URL, using either your keyboard or remote control https://release.screen.cloud/player/webos/production/ipks/com.lg.app.signage_1.3.2_all.ipk 
  6. Change Application Launch Mode to Local
  7. Select Application Type to be IPK
  8. Select Local Application Upgrade and change to Remote
  9. Select Confirm
  10. Select OK
  11. Turn the display off and on again

The ScreenCloud LG webOS Signage Player should now appear in your displays home menu as webOS-client.

 

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Section IV: How to use the ScreenCloud LG webOS Signage Player

4.1. How to Launch The ScreenCloud LG webOS Signage Player

As seen with section 2.4., the ScreenCloud player for LG webOS Signage appears green and has the name webOS-client. In the TV's home menu, navigate to the app with the LG TV remote and press the OK button to open the player.

LG_REMOTE_OK.jpg webOS_Signage_0.jpg

 

4.2. How to EXIT the ScreenCloud LG webOS Signage Player

You can click the EXIT or HOME button on your LG TV remote to turn off the ScreenCloud player on your LG Signage display.

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4.3. How to access the settings of the ScreenCloud LG webOS Signage Player

With the ScreenCloud LG webOS Signage player running, you can click S.MENU on the LG TV remote to open the player's side menu.

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Here you can find the options to:

  • Rotate your screen
  • Clear Cache
  • Restart
  • Reload
  • Reset Pairing
  • Reboot System
  • Set Daily Restart

Within the menu, you can also see device details, such as the Build version, the webOS version, IP address and more.

Please see the image below to see how the menu looks for the ScreenCloud LG webOS Signage player.

    webOS_Signage_3.jpg   

webOS_Signage_2.jpg    webOS_Signage_1.jpg  

 

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Section V: Player limitations

Please note that the ScreenCloud player for LG Displays experiences the below issues due to performance limitations with webOS Signage 4.1:

  • Inability to play 3 videos at a time
  • Complications with playing 2 videos at a time

Running more than a single video at a time on your LG display with ScreenCloud will cause issues. Your best practice would be to display only a single video on one of your zones if your intend to run a multiple zone layout with a Channel.

With 2 separate videos playing in 2 zones side by side, there may be overlapping issues, so if you wish to display 2 videos, they should be pre-clipped to the correct ratio before uploading and displaying on your ScreenCloud player.

3 zones playing their own videos will cause the ScreenCloud Player on your LG display to crash restart. This is due to device performance limitation.

 

If you have any additional questions on how to use the LG webOS Signage player app with ScreenCloud, or any other questions or feedback about ScreenCloud, feel free to reach out to our support team at support@screencloud.com or give us a call at our toll-free support line at +18885575335.

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